Returns Policy


Europe & Worldwide

 Refunds: 

If you are unsatisfied with your purchase, we will refund any items that are returned in their original, unworn, condition.
Please contact us on info@dorraj.com or 02074937389 with your order number for the item to wish to return.  You can return your parcel using any postal or courier service to the address below. We ask that you obtain a proof of postage receipt or tracking number  
Please note – all postage or courier costs are covered by the customer. Please ensure the invoice containing your order number is contained in the package.  Once your item has been received by the warehouse, we'll refund your original payment method within 1 working day. It can then take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.

 

 Exchanges:

We offer exchanges on all unworn items if they are the incorrect size/colour/style. There is no charge to exchange items for a different size, however all exchanges are based on stock availability.
Please contact us on info@dorraj.com with your original order number and the item description you wish to exchange your purchase for.
You can then return your parcel using any postal or courier service to the address below. We ask that you obtain a proof of postage receipt or tracking number. Once your item has been received, a new pair will be sent to the same address. 
Please note – all postage or courier costs are covered by the customer. Please ensure the invoice containing your order number is contained in the package.

 

Return Address:

3PLUK, Cambidge Warehouse, Argoed, Kinnerley, Oswestry, Shropshire, SY10 8DH


UK Domestic:

We offer free returns and exchanges to all purchases made within the UK. If you wish to return an item please email info@dorraj.com or call 02074937389 with the details of the items you would like to exchange or return. 

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